Information Architecture and Interaction Design

The Challenge

The Intralinks platform is built to fit dozens of financial services use cases. Serving many different client needs involved creating hundreds of settings that had to be managed by the customer success team.

The need to contact support became a source of frustration for analysts. This initiative aimed to empower our fast-paced collaborators to be able to set-up a data room at record-breaking speed.

 

My Project Contributions

Information Architecture
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Interaction Design
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Content Strategy
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Organizing Content

With over 100 settings, a single list-style page would cause mental fatigue. Before sketching out wireframes, information architecture discovery was needed.

  • Collaborated with UX writing to create a hypothesis
  • Tested the theory with a stakeholder audience. (closed card sort)
  • Reduced the categories from 9 to 6.

One of the largest barriers to adoption was presenting complex content in a digestible way.

Design, Test Iterate

The design involved multiple iterations on the page layout and interactions. The card sort results helped to drive content bucket decisions.

Due to the complexity and potential implications of applying security settings, the UX writing underwent several rounds of microcopy testing. Additionally, Invision was used to collaborate with key stakeholders throughout the design cycles.

Results

Increased transparency through contextual help empowered fast-paced collaborators to configure VDRs quickly and easily.

Highlights

  1. Card sort findings applied in left rail navigation.
  2. Due to technical constraints, some settings must be activated by customer service. Visual indicators and contextual help are embedded in the interface, informing the user of limitations.
  3. Intralinks has a set of complex roles that have been a source of confusion. Revealing role capabilities within the settings workflow empowers analysts to make informed decisions.