Hello, my name is Jeanne. I’m a retired product designer turned researcher. Over the years, I’ve discovered that my true passion lies in understanding people and what motivates their behaviors. This fascination drives my work in user experience, where I strive to create the most impact.
Today, I’m a design researcher focusing on building a Research Operations program for Dell Technologies. So far, I’ve spearheaded the creation of an innovative research insights repository and an on-demand education program for designers. My background working as an embedded member of scrum teams helps me understand the unique problems designers and product managers face when running research in an agile product development environment.
I love road-tripping across the United States in my camper, Pura Vida, with my partner, Marco, and border collie, Pip. So far, we have been to 39 states and 14 national parks.
Mixed Methods Research
I know just the right methods to help your team to understand usability issues, barriers to product adoption, or measure the UX return on investment.
UX Research at Scale
I have experience building a product research practice from scratch within the fintech industry. If you are looking to improve participant recruitment strategy, train non-researchers on best practices, or create UX benchmark program, I can help you out!
Remote Design Workshops
Working with globally distributed teams can be tricky. Especially during a global pandemic. My experience collaborating with a global customer base and distributed design team has called me to sharpen my communication (and Miro sticky note game) required to run design sprints 100% remotely.
Interaction Design
We all know the devil is in the details. I use workflows, information architecture diagrams, and interactive wireframes to communicate design concepts with my team.